Privacy policy

Awesome Water® Australia

Privacy Policy

Awesome Water® Australia respects your privacy and is committed to handling personal information responsibly, transparently and securely.

This Privacy Policy explains the types of personal information we may collect, how we use and disclose it, how it may be stored or processed, and how you can contact us about your privacy.

Scope of This Privacy Policy

This Privacy Policy applies when you:

Visit or use the Awesome Water® website.
Purchase a product or service from us.
Create or use a customer account.
Contact us by telephone, email, website form, social media or live chat.
Request a quote, installation, service or technical assistance.
Visit our Sydney showroom.
Subscribe to marketing communications.
Enter a promotion, competition or survey.
Otherwise interact with Awesome Water®.

This policy does not control the privacy practices of independent third-party websites or services that may be linked from our website.

1. Personal Information We Collect

The personal information we collect will depend on how you interact with Awesome Water®.

Information may include:

Your name.
Billing and delivery addresses.
Email address.
Telephone number.
Order details and purchase history.
Payment and transaction information.
Account login and customer profile information.
Product enquiries and customer service correspondence.
Installation, delivery, servicing or quotation information.
Product model, serial number, compatibility or warranty information.
Reviews, survey responses, photographs or other content you submit.
Marketing preferences.
Other information you choose to provide to us.

We aim to collect only information that is reasonably necessary for our business activities, customer service and legal obligations.

2. Information Collected Automatically

When you visit or interact with our website, certain technical and usage information may be collected automatically by us, Shopify or connected services.

This information may include:

Your Internet Protocol address.
Device and browser information.
Operating system.
Approximate location derived from technical information.
Referring website or advertisement.
Pages viewed and links selected.
Shopping-cart and checkout activity.
Session duration and interaction information.
Cookie identifiers and similar technology.
Information used to detect fraud, misuse or security threats.

This information helps operate the website, maintain security, understand performance and improve the customer experience.

3. How We Collect Personal Information

We may collect personal information:

Directly from you.
When you place an order or create an account.
When you contact our team.
When you request delivery, servicing, installation or a quotation.
When you subscribe to emails or other marketing.
Through cookies and website technology.
From Shopify and connected ecommerce services.
From delivery providers, payment providers or suppliers involved in an order.
From social media or advertising platforms when you interact with our content.
From publicly available sources where lawful and appropriate.

Where practical, we collect personal information directly from the person concerned.

4. How We Use Personal Information

We may use personal information to:

Process, confirm and fulfil orders.
Verify and process payments.
Arrange delivery, installation, servicing or collection.
Manage returns, refunds, exchanges and warranty enquiries.
Provide product advice and technical assistance.
Respond to enquiries and customer service requests.
Maintain customer accounts and transaction records.
Confirm product compatibility where required.
Send order, delivery, service and account notifications.
Improve our website, products and services.
Understand website performance and customer journeys.
Manage promotions, reviews and customer feedback.
Prevent fraud, misuse and unauthorised activity.
Protect our customers, staff, systems and legal rights.
Maintain business, accounting and taxation records.
Comply with legal, regulatory and contractual obligations.

We may also use information for another related purpose where you would reasonably expect that use, where you have provided consent or where the use is otherwise permitted or required by law.

5. Consent

When you provide personal information to complete a transaction, place an order, arrange delivery, request a service or return a product, you consent to us using that information for the relevant purpose.

Where consent is required for another purpose, such as certain marketing activities, we may request it separately or provide you with an opportunity to decline.

You may withdraw consent for future optional use of your information by contacting us. Withdrawal will not affect lawful processing that occurred before consent was withdrawn, and we may still retain or use information where required or permitted by law.

6. Marketing Communications

Where you have subscribed, consented or where otherwise permitted by law, we may send communications about:

Products and services.
New product releases.
Special offers and promotions.
Educational information.
Filter replacement and servicing reminders.
Showroom updates.
Other relevant Awesome Water® news.

You may unsubscribe from marketing emails by using the unsubscribe link included in the message or by contacting us.

We may still send non-promotional communications that are reasonably necessary to manage an order, account, service, delivery, warranty matter or customer enquiry.

To update your marketing preferences, email admin@awesomewater.net.au .

7. Shopify and Our Ecommerce Platform

Our online store is hosted by Shopify. Shopify provides the ecommerce platform that enables us to display and sell products and services.

Personal information connected with your use of our store may be collected, stored or processed through Shopify’s systems and services.

Shopify may process information as our ecommerce service provider and may also process certain information for its own purposes as explained in its privacy documents.

You can review: Shopify’s Consumer Privacy Policy and Shopify’s Terms of Service .

8. Payments

Payments may be processed by Shopify Payments or another payment provider made available through our store.

Payment providers may collect and process information such as:

Cardholder name.
Payment-card or account details.
Billing address.
Transaction amount.
Fraud-screening information.
Other information required to process or verify a payment.

Payment providers handle this information in accordance with their own privacy policies, legal obligations and security requirements.

Awesome Water® does not ordinarily receive or store complete payment-card numbers where payment information is processed securely by an external payment provider.

9. Service Providers and Disclosure

We may disclose personal information to trusted service providers where reasonably necessary to operate our business or provide a requested product or service.

These recipients may include:

Shopify and ecommerce technology providers.
Payment gateways, banks and financial institutions.
Couriers, freight companies and postal services.
Product suppliers, warehouses and fulfilment providers.
Installers, service technicians and contractors.
Customer support and communications providers.
Email marketing and customer relationship management providers.
Website analytics and advertising providers.
Information technology, cloud-storage and security providers.
Accountants, insurers, professional advisers and legal representatives.
Government agencies, regulators, law-enforcement bodies or courts where required.
Other parties where you have authorised disclosure.

We aim to disclose only the information reasonably required for the recipient to perform the relevant service or satisfy a lawful purpose.

We may also disclose information where reasonably necessary to investigate fraud, enforce an agreement, protect legal rights, respond to an emergency or comply with applicable law.

10. Overseas Processing and Disclosure

Some service providers used by Awesome Water® or Shopify may operate, store information or use facilities outside Australia.

As a result, personal information may be processed or disclosed in overseas jurisdictions, including locations where Shopify, payment providers, technology providers, marketing platforms, cloud-service providers or their subcontractors operate.

The specific countries involved may change as providers, hosting arrangements and technology services are updated. Where practicable, further information may be available in the privacy policies of the relevant service providers.

Where Australian privacy laws apply to an overseas disclosure, we will take reasonable steps required in the circumstances to manage that disclosure.

11. External Websites and Links

Our website may contain links to third-party websites, platforms, applications or resources.

Awesome Water® does not control the privacy practices of independent third parties. When you leave our website, we recommend reviewing the privacy policy and terms of the destination website before providing personal information.

12. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage and similar technologies.

These technologies may be used to:

Operate the website and checkout.
Maintain secure sessions.
Remember shopping-cart contents and preferences.
Recognise returning visitors.
Measure website use and performance.
Understand customer journeys.
Support marketing and advertising.
Prevent fraud and unauthorised activity.
Improve website functionality and customer experience.

Some cookies are necessary for the website and checkout to operate. Other cookies may relate to analytics, personalisation or advertising.

Cookie names, providers and expiry periods may change as Shopify and other services are updated. For current information about Shopify technologies, review Shopify’s Cookie Policy .

Depending on your browser, device and location, you may be able to manage cookies through browser controls or privacy settings. Disabling essential cookies may prevent parts of the website, shopping cart or checkout from operating correctly.

13. Analytics and Advertising

We may use Shopify Analytics, Google Analytics and other analytics or advertising services to understand:

How visitors find our website.
Which pages and products are viewed.
How the website and checkout perform.
Whether marketing campaigns are effective.
How customers interact with advertisements and website content.
How we can improve the customer experience.

These providers may use cookies, pixels or similar technologies and process information in accordance with their own privacy policies and your available privacy choices.

14. Security of Personal Information

We take reasonable administrative, technical and organisational precautions to protect personal information from:

Loss.
Misuse.
Interference.
Unauthorised access.
Unauthorised disclosure.
Alteration.
Destruction.

Security measures may include access controls, secure systems, encrypted connections, reputable payment providers and reasonable internal procedures.

No method of transmission over the internet or electronic storage can be guaranteed to be completely secure. You should also protect your account credentials, passwords, devices and communications.

15. Retention of Personal Information

We may retain personal information for as long as reasonably necessary to:

Complete transactions and provide customer support.
Maintain order, warranty and servicing records.
Resolve disputes or enquiries.
Prevent fraud and maintain security.
Meet accounting, taxation and recordkeeping obligations.
Establish, exercise or defend legal rights.
Comply with applicable laws and contractual obligations.

When information is no longer reasonably required, we may delete it, destroy it securely or de-identify it, subject to technical, legal and recordkeeping requirements.

16. Children and Age of Consent

Our online store is intended for people who are legally capable of placing an order. Where a minor uses the website, their parent or legal guardian is responsible for supervising that use and providing any consent required by law.

17. Accessing and Correcting Personal Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete, outdated or misleading.

To protect your privacy, we may need to verify your identity before responding to a request.

In some circumstances, access may be limited or refused where permitted by law. If this occurs, we will explain the reason where required.

To make a request, email admin@awesomewater.net.au .

18. Requests to Delete Information

You may ask us to delete personal information we hold about you.

We will assess the request having regard to applicable laws, our legitimate business requirements and any obligation to retain records.

We may be unable to delete information that must be retained for taxation, accounting, fraud prevention, warranty, dispute-resolution or legal purposes.

19. Anonymous and Pseudonymous Enquiries

You may make a general enquiry without identifying yourself where it is lawful and practical to do so.

We may require identifying information where it is necessary to process an order, arrange delivery, provide a quote, confirm compatibility, perform servicing, investigate a payment, manage a return or comply with legal requirements.

20. Business Changes

If Awesome Water® or part of its business is sold, acquired, merged, restructured or transferred, personal information may be disclosed or transferred as part of that transaction where permitted by law. A new owner may continue handling information for purposes consistent with this policy and applicable legal obligations.

21. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

Our business activities.
Our website and ecommerce systems.
Service providers and technology.
Products and services.
Privacy practices.
Legal or regulatory obligations.

The updated policy will take effect when published on this page unless otherwise stated. We encourage customers to review the current version periodically.

22. Privacy Questions and Complaints

You may contact our Privacy Compliance Officer to:

Request access to personal information.
Request a correction.
Update your marketing preferences.
Ask a question about this Privacy Policy.
Raise a concern about how information has been handled.
Lodge a privacy complaint.

Email:
admin@awesomewater.net.au

Postal address:
Awesome Water® Australia
PO Box 7
Kirrawee NSW 2232
Australia

Please provide enough information for us to understand and investigate your request. We may contact you for further details or to verify your identity.

You may also submit a general enquiry through our Contact Awesome Water page .

Related Store Policy

For information about product returns, faulty products, refunds and exchanges, review our Return and Refund Policy .

Have a Privacy Question?

Contact the Awesome Water® team if you would like to access or correct your information, update your preferences or ask how your information is handled.

Contact Awesome Water

Country/region