Frequently Asked Questions (FAQs)
Frequently Asked Questions – Water Coolers & Filtration Systems Australia
Looking for answers about water coolers, under-sink water filters, whole house filtration systems, installation, servicing, or replacement filters? Below are some of the most common questions we receive at Awesome Water. If you need more help, please contact our team for expert advice and a free quote.
General Questions
What does Awesome Water do?
Awesome Water is an Australian company supplying water coolers, water filtration systems, and replacement filters. We also provide installation, servicing, and ongoing maintenance for homes and businesses.
Where is Awesome Water located?
We are located at Unit 16, 16–24 Waratah Street, Kirrawee NSW 2232, inside the Auto Plaza complex.
Do you supply products Australia-wide?
Yes. We supply products Australia-wide and provide servicing in select areas. Contact us to confirm delivery or servicing availability in your area.
Do you help both homes and businesses?
Yes. We provide water solutions for homes, offices, warehouses, schools, gyms, medical clinics, and other workplaces.
Water Coolers
What types of water coolers do you offer?
We offer bottled water coolers and plumbed-in water coolers for homes and businesses. Browse our water cooler range here.
What is the difference between bottled and plumbed-in water coolers?
Bottled water coolers use replaceable water bottles, while plumbed-in water coolers connect directly to your mains water supply and filter the water on-site.
Which water cooler is best for my office?
The best water cooler depends on the number of users, available space, plumbing access, and your budget. We can help recommend the right solution for your workplace.
Do you install water coolers?
Yes. We provide professional installation for water coolers and can help ensure the unit is correctly set up for your location.
Do you service and clean water coolers?
Yes. We provide ongoing servicing, cleaning, sanitisation, and maintenance to help keep your water cooler hygienic and performing properly.
Can you service a water cooler we did not buy from you?
In many cases, yes. Contact us with the model details and we can let you know whether we can service your existing unit.
Under-Sink Water Filters
What is an under-sink water filter?
An under-sink water filter is installed beneath your kitchen sink and provides filtered drinking water directly from your tap. View our water filters here.
What do under-sink water filters remove?
Under-sink filters typically reduce chlorine, sediment, and other unwanted impurities, helping improve the taste, smell, and quality of your drinking water.
How often should an under-sink filter be replaced?
Most under-sink filters should be replaced every 6 to 12 months, depending on water usage and local water quality.
Do you install under-sink filtration systems?
Yes. We provide professional installation of under-sink water filtration systems for homes and workplaces.
Do you service under-sink filtration systems?
Yes. We offer ongoing servicing, maintenance, and replacement filters to help keep your system performing at its best.
Are under-sink systems a good alternative to bottled water?
Yes. Under-sink filtration can be a convenient and more sustainable alternative to bottled water, while providing clean, great-tasting water straight from the tap.
Whole House Filtration Systems
What is a whole house filtration system?
A whole house filtration system is installed at the mains and filters water before it flows throughout your home. This means filtered water can be delivered to every tap, shower, and outlet. View our whole house filtration bundle here.
What are the benefits of whole house filtration?
Whole house filtration can help improve water quality throughout the home, reduce chlorine and sediment, support better-tasting water, and help protect appliances and plumbing fixtures.
Is whole house filtration worth it?
For many households, yes. It can be a practical option if you want improved water quality not only for drinking, but also for showering, washing, and general household use.
Do you install whole house filtration systems?
Yes. We supply and install whole house filtration systems and can help recommend the right setup for your property.
Do whole house systems require servicing?
Yes. Regular servicing and filter replacement are important to maintain water quality and system performance over time.
Servicing and Maintenance
Do you service systems after installation?
Yes. We provide ongoing servicing, maintenance, and support after installation to help protect your investment and keep your system operating correctly.
What does servicing include?
Servicing may include filter replacement, performance checks, cleaning, sanitisation, inspections, and general maintenance, depending on the system type.
How often should my system be serviced?
Most systems should be serviced every 6 to 12 months, although this can vary depending on water usage, water quality, and the specific system installed.
Do you offer replacement filters?
Yes. We supply replacement filters for a range of water filtration systems. Browse our filter range here.
Quotes, Orders and Support
Do you offer free quotes?
Yes. We provide free, no-obligation quotes for water coolers, under-sink filtration systems, and whole house filtration systems. Contact us here.
Can you help me choose the right system?
Yes. We can recommend the right product based on your home or workplace, number of users, plumbing availability, budget, hygiene needs, and servicing requirements.
How do I contact Awesome Water?
You can contact us via our contact page or visit us at Unit 16, 16–24 Waratah Street, Kirrawee NSW 2232.
Still Have Questions?
If you need help choosing the right water cooler or filtration system, our team is here to help.
Looking for the right water solution? Visit our Sydney water filters and water coolers page.
Contact us today for expert advice and a free quote