Official Brand Notice
How to Identify the Genuine Awesome Water®
Awesome Water has served Australian residential and commercial customers since 2011. This notice has been published to help customers identify our official business, website and communication channels.
Updated: July 2026
Important: Awesome Water Is Not Affiliated With “Awesome Water Filters”
Awesome Water is not affiliated, associated or connected with the business using the name “Awesome Water Filters” or the website domain awesomewaterfilters.com.au.
Purchases, warranties, invoices, deliveries or customer-service matters involving that business are not managed by Awesome Water and will not appear in our customer or order systems.
The Genuine Awesome Water®
Awesome Water is an Australian water solutions business established in 2011. We supply water filtration, hydration and water cooler solutions to homes, workplaces and commercial customers across Australia.
Our official online store is: www.awesomewater.com
We also operate from our Sydney showroom in Kirrawee, NSW, where customers can receive practical advice, view selected products and discuss filtration, water cooler, installation and servicing requirements.
Our Official Business and Brand Details
- Awesome Water has operated under the Awesome Water name since 2011.
- Awesome Water is an established Australian business with business-registration details that can be independently checked through official Australian registers.
- The Awesome Water® name is a registered trade mark in Australia in connection with applicable goods and services.
- Our official website is awesomewater.com .
- Official Awesome Water orders, invoices and customer records are issued and maintained through our own systems.
Why We Have Published This Notice
We have received enquiries from people who believed they had purchased from Awesome Water, but we were unable to locate their transaction in our systems.
In some cases, the purchase had been made through another website or business using a similar name. This can cause confusion regarding:
- order confirmation and delivery;
- invoices and payment records;
- product compatibility;
- warranty coverage;
- replacement filters and parts; and
- customer support and servicing.
This notice is intended to reduce that confusion and help customers confirm that they are dealing with the genuine Awesome Water before making a purchase.
How to Check That You Are Buying From the Genuine Awesome Water
Before placing an order with a business using the words “Awesome Water”, check the following details.
1. Check the website address
The official Awesome Water website is www.awesomewater.com . Similar-looking domains are not automatically owned, operated or authorised by us.
2. Check the business details
Confirm that the business name and registration details shown on the website, invoice or payment record correspond with the business you intended to purchase from.
3. Review your order confirmation
An order placed through our official website should produce an Awesome Water order confirmation and record through our authorised systems.
4. Check the contact information
Compare the seller’s contact information with the details displayed on our official Awesome Water contact page .
5. Ask us before purchasing
When uncertain, send us the website address, product listing or screenshot. Our team can confirm whether the listing is connected with Awesome Water.
Have You Already Placed an Order?
If you believe you ordered from Awesome Water but we cannot locate your transaction, first check:
- the exact website address used;
- the business name on your receipt or bank statement;
- the sender shown on your order-confirmation email;
- the order number and invoice details; and
- the seller’s listed email address and telephone number.
Awesome Water cannot access, refund, replace or provide warranty support for orders placed with an unrelated business. The transaction must be addressed with the business that accepted the payment.
Protecting Our Customers and Brand
Awesome Water takes the protection of its customers, brand identity and intellectual property seriously.
Where potentially unauthorised or confusing use of our name, branding or content is identified, we may:
- document the relevant use;
- contact the website, platform or service provider involved;
- submit appropriate trade mark or intellectual-property complaints;
- seek professional advice where required; and
- publish customer notices to reduce the risk of confusion.
Reporting Suspicious Activity
If you believe you have encountered misleading business information, suspicious activity or an online scam, keep copies of:
- website screenshots;
- emails and messages;
- invoices and receipts;
- bank or payment records; and
- the full website address.
Suspicious activity may be reported through the Australian Government’s Scamwatch reporting service .
You may also contact Awesome Water and provide the relevant website address or screenshots so we can document the matter.
Formal Denial of Affiliation
Awesome Water denies any affiliation, partnership, agency, distributorship or business relationship with the operator of awesomewaterfilters.com.au or a business describing itself as “Awesome Water Filters”.
Nothing sold, represented or communicated by that business should be assumed to have been supplied, approved, warranted or supported by Awesome Water.
Awesome Water is not responsible for transactions, products, representations, warranties, deliveries or services provided by an unrelated seller.
Please Check Before You Purchase
The safest way to confirm that you are dealing with the genuine Awesome Water is to visit our official website directly at www.awesomewater.com.
Not Sure Whether a Listing Is Genuine?
Send our team the website address, seller details or a screenshot and we will help you confirm whether it is connected with Awesome Water.